The latest versions of all Starpoint Software applications run on Windows 2000
through Windows 7 64-bit and Windows 8
Starpoint Software Technical Support
Common Problems and Solutions
Before contacting Starpoint Software for technical
support, be sure to check out the list of common problems and solutions.
Different Kinds of Help in Starpoint Software Applications
Animated Demonstration and Training Movies
Click here for the list of available
animated demonstration and training movies movies.
These are self-contained
presentations showing each application in action, with text narration. These
movies will introduce you to our software and show you how to do the most complex
tasks, and the tasks most commonly asked about.
"What's This" Help
"What's This" help provides information
about a specific control in a dialog. Click on the question mark
button in the upper right corner of the dialog box, and the cursor will
change to an arrow with a question mark. Then click on the control
for which you want help. Help text for the control will pop-up as
Context Sensitive On-Line Help
All Starpoint Software applications include extensive
context-sensitive on-line with Table of Contents and complete index.
In fact we think we have one of the best and most complete help systems in
the environmental software industry. Context-sensitive means when
you ask for help, the topic you first see is directly related to where you
are in the program.
Context-Sensitive Help for Error Messages
Our most recent improvement in the help system is
context sensitive help for error messages. Like we, we are
frustrated by the continually poor error messages in most software
applications. Although we understand why error messages are often
terse, we know how frustrating it can be to the user. Whenever
possible, we have provided a Help button for error messages, taking
you directly to a topic in the online help file describing the error and
what you can do to fix it.
Compendious User's Guides in Adobe Acrobat Format
Most programs include User's Guide, or other
documentation, in the popular Adobe Acrobat format.
Contact Starpoint Software for Additional Technical Support
If you are unable to find the information you are
looking for, or have additional technical questions, or suspect that the
software is not working as intended, you can contact Starpoint Software
directly for technical support.
you are experiencing a problem with the program, shut down the application
and reboot your computer. Then make sure the problem can be
duplicated. We may ask you to email us any data files with which you
are working that may be the source of the difficulty.
by telephone or email, be sure to note which version of the program you
are using, and if an error messages was generated, the exact text of the
When requesting technical support
through email, we recommend that you attach any files with which you are
working that may be the source of your difficulty.
be sure to include your contact information, particularly name, telephone
number, and email address!